Purpose: Supervise entire Housekeeping Department and its staff to ensure highest level of cleanliness throughout the property to include all guest rooms, public space and laundry facility. Assist customers with any and all tasks relating to the cleanliness and/or functionality of guest rooms and related equipment.
Beauport Hospitality Group encourages and expects all associates to develop the skills necessary to provide exceptional service both in and outside of their primary department. It is necessary that associates have the ability to multi-task and deliver outstanding service outside of their primary responsibilities listed on their job description.
¨ Demonstrate team behavior and attitude of working together to accomplish tasks
¨ Assist staff in cleaning of the hotel, must have the ability to perform all duties required of housekeeper, laundry attendant, and other staff members on a regular basis
¨ Ability to lead by example and manage others by motivating, coaching, disciplining, training, etc.
¨ Ability to anticipate scheduling needs, develop efficient and labor-effective schedule, and communicate weekly to staff in a timely manner as required by hotel policy
¨ Assign duties to staff, issue supplies, inspect work and investigate complaints
¨ Assists management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating of new housekeeping staff
¨ Inspect and clean public areas to comply with department standards and guest expectations
¨ Check all rooms each day to ensure cleanliness
¨ Assist in maintaining inventory levels and supplies, place orders with vendors and communicate needs to operations manager
¨ Internal control of key policy, train staff on key safety and sign out procedures
¨ Willingness to work weekends, holidays, and/or flexible hours based on hotel needs
¨ Communicate with front desk for daily tasks, room assignments, and room status reports
¨ Collect daily paperwork and any information regarding guest requests, to-do items, and an accurate list of check-ins and outs for the day
¨ Clean all guestrooms in accordance with the standards and policies of the department.
¨ Inspect all cleaned rooms by housekeeping staff, verify it is check-in ready and pass room via guest room phone
¨ Ability to prioritize rooms and delegate tasks based on guest arrivals
¨ Ability to communicate with managers and from desk staff in a positive, efficient, and friendly manner
¨ Keep cart inventory stocked and organized at all times
¨ Check the condition of all paper products in guest rooms
¨ Replace any directories, TV guides, stationary, and room information cards, etc. that are bent, torn or stained
¨ Inform front desk manager of any stains, missing items, or any cause for additional guest charges to the room
¨ Communicate all personal guest items left in room immediately by contacting guest as well as front desk manager by following lost and found policy, tracking all items on shared file
¨ Ensure all guest room floors and hallways are cleaned
¨ Report room service trays to Room Service staff
¨ Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary
¨ Return all dishes, glassware and ice buckets to dish station
¨ Verify all items in the room are in good working condition
¨ Notify Front Desk immediately of any maintenance related issues
¨ Adhere to and train all staff on all Bloodborne Pathogen procedures and Safety precautions in regards to handling hygienic items and guests’ personal products
¨ Maintain cleanliness in public areas on a daily basis, including lobby, guest bathrooms, hallways, stairs, elevator, etc.
¨ Ensure public space cleaning checklist is completed daily
¨ Check laundry area to ensure adequate supplies of linens are washed, folded and ready for use
¨ Perform all laundry duties as needed
¨ Maintain laundry area and storage closets, to be kept cleaned and organized at all times
¨ Identify soiled linens and damaged linens and care for per laundry standards
¨ Lead any linen donation initiatives
¨ Ensure washer/dryer settings are followed per hotel standard and that lint traps are cleaned daily
¨ Deliver clean laundry to appropriate linen closets daily to set up for future shifts
¨ Report malfunctions of laundry equipment to Engineering Manager and Operations Manager
¨ Adhere and train staff on security procedures for the handling of guest room and master keys
¨ Adhere and train staff on sign in/out procedures for department keys
¨ Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success
¨ Comply with hotels policy and procedures regarding attendance and attire
Hotel Specific Essential Functions:
¨ Ability to stand for 8 hours’ length of time
¨ Ability to lift 50 lbs.
¨ Ability to bend frequently during a shift
¨ Ability to repetitively use manual dexterity
¨ Ability to stretch arms widely, repeatedly
¨ Ability to move quickly based on needs
¨ Ability to reach overhead and lift repeatedly
¨ Ability to bend over and push laundry carts
¨ Ability to squat, kneel, and be flexible
¨ Ability to read, write, understand and speak English
Technology and Equipment:
¨ Washing Machine
¨ Carpet steam cleaner/shampooer
¨ Laundry Carts
¨ CB Radio
¨ Guest Room Phone
¨ Basic cleaning tools, including brushes, brooms, mops, squeegees, scrapers, sponges, sticky rollers, dusters, etc.
¨ Hotel property with 94 guest rooms
¨ Work will primarily take place in guest rooms, laundry and public space areas.
¨ Group and solo work
¨ Practice and observe all safety procedures
¨ Interior of hotel, in all areas with exposure to extreme temperatures.
¨ Exterior of hotel with exposure to weather conditions
¨ Exposure to various hazardous chemicals according to SDS Right to Know law.
No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.