Housekeeping Supervisor

    • Job Tracking ID: 512881-611544
    • Job Location: Gloucester, MA
    • Job Level: Mid Career (2+ years)
    • Level of Education: Any
    • Date Updated: July 22, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Application: HR@beauporthospitality.com
    • Job Type: Full Time
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Job Description:

We are seeking a hospitality professional; strengths in leadership, eye for detail and a team player, for the position of Housekeeping Supervisor at the Beauport Hotel. This position is responsible for Supervising the Housekeeping Department to ensure the highest level of cleanliness throughout the property, to include all guest rooms, public space and laundry facility. The Housekeeping Supervisor will also be responsible for assisting guests with any tasks relating to the cleanliness and/or functionality of guest rooms and related equipment.

CANDIDATE SUMMARY

Experience:

Must have at least two (2) years of experience in Hospitality, to include; Housekeeping, Front Desk, Rooms Operations, with at least one (1) year of experience in a Leadership role. 

Essential Functions:

  • Lead daily operation of assigned shift, to ensure highest quality of standards are maintained, and service provided is exceptional.
  • Coach and counsel Housekeeping & Laundry personnel according to hotel standards.
  • Communicate with the Front Office and Maintenance, in regards to any issues that need to be resolved prior to room occupancy.
  • Work closely with the Front Office Team to coordinate early arrivals and departures, resolving any room discrepancies before the end of day.
  • Ensure Laundry area has adequate supplies of linens washed, folded and ready for use.
  • Investigate guest issues and take corrective action with the team.
  • Work with the Housekeeping Leadership Team to manage and organize large turn days to include group check-ins and check-outs.
  • Complete other projects as assigned by the Executive Housekeeper and Management.
  • Assist staff in cleaning of the hotel, performing all duties required of housekeeper, laundry attendant, and other staff members when needed.
  • Adjust schedule as needed for assigned shift, according to productivity requirements.
  • Assist the Executive Housekeeper with training, scheduling, counseling and motivating of Housekeeping staff.
  • Maintain inventory levels and supplies, communicating needs to the Executive Housekeeper.
  • Assist with employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel safety.
  • Inspect and clean public areas to comply with department standards and guest expectations.
  • Check all rooms each day to ensure cleanliness.

Experience and Skills:

  • Ability to work under pressure.
  • Experience in industry relevant PMS systems. 
  • Knowledge of all matters relating to the proper administration and operation of Housekeeping operations.
  • Demonstrated ability to work with maximum efficiency, accuracy and attention to detail.
  • Ability to effectively lead and work cohesively as part of a team.
  • Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.
  • Must be self-directed, motivated and be able to adapt to changing situations.
  • Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Ability to stand for 8 hours’ length of time
  • Ability to lift 40 lbs.

WORKING ENVIRONMENT

  • Work will primarily take place in the hotel, guest rooms, lobby, laundry area and the Housekeeping Office.
  • Group and solo work.

The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.