Host / Hostess - 1606 Restaurant & Bar

    • Job Tracking ID: 512881-606146
    • Job Location: Gloucester, MA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: Any
    • Date Updated: August 07, 2018
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
    • Application:
    • Job Type: Part time / Full Time
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Job Description:

Purpose: Provide outstanding service to our guests in all F&B areas


Essential Functions:

¨ Greet and interact with guests according to expectations outlined in Host Manual

¨ Impart to the customer warmth and graciousness, much as you would give a guest in your own home

¨ Inquire throughout the course of the meal if the food, service, and dining atmosphere are to his/her satisfaction

¨ Be thoroughly familiar with menu items and related materials.

¨ Clean and maintain all working areas and equipment.

¨ Complete designated side work efficiently and thoroughly

¨ Answer the telephone and respond to guest inquiries

¨ Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor

¨ Undertake all reasonable tasks requested by supervisors

¨ Represent a positive working liaison with all other members of the kitchen and front of house staff

¨ To prepare and present bills to customers for payment using the point of sales system (POS)

¨ Obtain settlement from customers, either cash, credit or room charge, and settle bills using the POS system

¨ Practice guest safety and ensure correct billing to room when processing room charges

¨ Communicate with the staff regarding special requests/needs of a guest

¨ Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift

¨ Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift

¨ Close out and check out with manager once shift is complete

¨ Consciously assist in all company promotions when required

¨ Practice cleanliness and safety in all dining areas, liquor and wine storage areas

¨ Participate in daily staff meetings and department training meetings

¨ Understand and communicate daily specials and specialty menus to guests

¨ Deliver food consistent with expectations of proper timing of food courses

¨ Assist in training new employees and helping others

¨ Assist team members as needed to promote a positive teamwork environment

¨ Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies, let manager know before ordering for guest


Hotel Specific Essential Functions:

¨ Ability to stand for 8 hours’ length of time

¨ Ability to walk and/or stand approximately 90% of shift

¨ Ability to lift 50 lbs.

¨ Ability to bend frequently during a shift

¨ Ability to repetitively use manual dexterity

¨ Ability to perform repetitive range of motion

¨ Ability to move quickly based on needs

¨ Ability to reach overhead and lift repeatedly

¨ Ability to effectively communicate, often in a public forum

¨ Ability to read, write, understand and speak English


Technology and Equipment:

¨ Time Keeping System

¨ POS - Aloha

¨ Intermediate Internet Technology

¨ Phone


Working Environment:

¨ Hotel property with approximately 100 guest rooms

¨ Work will primarily take place in kitchen, all back of house areas, and F&B service areas

¨ Group and solo work

¨ Practice and observe all safety procedures

¨ Interior of hotel, in all areas with exposure to extreme temperatures

¨ Exterior of hotel, including roof top lounge, with exposure to sun, heat, cold, and changing weather conditions

¨ Exposure to various hazardous chemicals according to SDS Right to Know law.


No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Skills:

¨ Professional and confident verbal communication skills

¨ Must be able to move quickly, based on business needs

¨ Proven ability to multi-task

¨ Neat and professional appearance

¨ Positive, team player attitude

¨ Self-motivated individual

The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.