Reports to: Housekeeping Supervisor, Operations Manager, General Manager
Direct Report: Housekeeping Supervisor
Purpose: Maintains highest level of cleanliness throughout the property to include all guest rooms, public space and laundry facility. Assist housekeeping department in all tasks related to laundry services.
Beauport Hospitality Group encourages and expects all associates to develop the skills necessary to provide exceptional service both in and outside of their primary department. It is necessary that associates have the ability to multi-task and deliver outstanding service outside of their primary responsibilities listed on their job description.
¨ Maintain a clean, organized laundry room
¨ Sort and separate used linens
¨ Identify damaged linens to be repaired or used as rags
¨ Identify stained or soiled items and use appropriate stain remover and cleaning methods
¨ Set washing and drying settings to appropriate settings for each load, according to hotel standards
¨ Separate all cleaned linens
¨ Fold linens and other cleaned articles in a uniform manner
¨ Organize all folded linens and store them in designated storage area
¨ Maintain cleanliness and organization of storage area
¨ Clean lint traps on a daily basis
¨ Clean and inspect laundry carts
¨ Ensure all equipment is in proper working order
¨ Report malfunctions of equipment to maintenance and housekeeping/supervisor
¨ Comply with hotels policy and procedures regarding attendance and attire
¨ Apply appropriate problem specific stain removers
¨ Potential to be near allergenic or potentially hazardous material, due partially to working with chemicals
¨ Willingness to work weekends, holidays, and/or flexible hours
¨ Appearance must be clean and professional
¨ Handling of heavy equipment and chemical supplies is required
¨ Perform all necessary duties of housekeepers, including cleaning of all guestrooms to the satisfaction of housekeeping supervisor and in accordance with the standards and policies of the department.
¨ Keep cart inventory stocked and organized at all times
¨ Communicate all personal guest items left in room immediately to housekeeping supervisor
¨ Report room service trays to Room Service staff
¨ Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary
¨ Return all dishes, glassware and ice buckets to dish station
¨ Notify housekeeping supervisor immediately of any guest room maintenance related issues
¨ Adhere to all Bloodborne Pathogen procedures and Safety precautions in regards to handling hygienic items and guests’ personal products
¨ Maintain cleanliness in public areas on a daily basis, including lobby, guest bathrooms, hallways, stairs, elevator, etc.
¨ Public space cleaning checklist must be completed daily
¨ Adhere to security procedures for the handling of guest room and master keys
¨ Adhere to sign in/out procedures for department keys
¨ Clean and organize the housekeeping & laundry area at the end of each shift, respectfully setting up the next shift for success
¨ Demonstrate team behavior and attitude of working together to accomplish tasks, but ability to function alone with minimal to no supervision
Hotel Specific Essential Functions:
¨ Ability to stand for 8 hours’ length of time
¨ Ability to lift 50 lbs.
¨ Ability to bend frequently during a shift
¨ Ability to repetitively use manual dexterity
¨ Ability to stretch arms widely, repeatedly
¨ Ability to move quickly based on needs
¨ Ability to reach overhead and lift repeatedly
¨ Ability to bend over and push laundry carts
¨ Ability to squat, kneel, and be flexible
¨ Ability to read, write, understand and speak English
Technology and Equipment:
¨ Washing Machine
¨ Carpet steam cleaner/shampooer
¨ Laundry Carts
¨ CB Radio
¨ Guest Room Phone
¨ Basic cleaning tools, including brushes, brooms, mops, squeegees, scrapers, sponges, sticky rollers, dusters, etc.
¨ Hotel property with approximately 100 guest rooms
¨ Work will primarily take place in guest rooms, laundry and public space areas.
¨ Group and solo work
¨ Practice and observe all safety procedures
¨ Interior of hotel, in all areas with exposure to extreme temperatures.
¨ Exterior of hotel with exposure to weather conditions
¨ Exposure to various hazardous chemicals according to SDS Right to Know law.
No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.