Room Service Server - Beauport Hotel

    • Job Tracking ID: 512881-606057
    • Job Location: Gloucester, MA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Date Updated: April 05, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Application: HR@beauporthospitality.com
    • Job Type: Full Time/Part Time
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Job Description:

Beauport Hospitality Group encourages and expects all associates to develop the skills necessary to provide exceptional service both in and outside of their primary department. It is necessary that associates have the ability to multi-task and deliver outstanding service outside of their primary responsibilities listed on their job description. The Room Service Server is responsible for delivering exceptional service to our guests, in a timely manner, providing options and detailed menu descriptions.

 

EXPERIENCE

Must have at least one (1) or more years of experience in Food & Beverage, preferably in a similar role.

 

Preferably TIPS Certified

 

ESSENTIAL FUNCTIONS: 

  • Answer all incoming Room Service calls with complete knowledge of all menu items and specials, providing accurate menu descriptions to the guest when ordering.
  • Input all orders into the Point of Sale system with accuracy.
  • Check completed Kitchen orders to ensure they match the guest’s specifications.
  • Deliver guest orders in a timely manner to the Guest Room, providing additional assistance if needed.
  • Greet guests and briefly describe each dish, inquiring if there are any additional items the guest may need.
  • Provide options to the guest for tray removal according to hotel standards.
  • Breakdown, clean and set-up of room service trays, condiments, flatware, dishware while maintaining cleanliness of the Room Service area.
  • Set-up, breakdown and maintenance of Lobby Beverage station, to include removal.
  • Filling and replenishing ice in the Room Service area.
  • Maintain cleanliness by washing trays, wiping down all doors, chairs, tables, and surfaces in room service area, organizing room service area, sweeping and quick-mopping floors when needed, wiping down menus, etc.
  • Follow hygiene guidelines and adhere to company uniform and standards of appearance policy
  • Complete all listed opening and closing checklists, and other duties related to the shifts.
  • Follow proper cash handling policy, and processing of room charges for guests.
  • Complete other duties assigned by the Manager on duty.

Experience and Skills:

JOB REQUIREMENTS

  • Ability to multi-task and prioritize in room deliveries.
  • Requires a working knowledge of Food & Beverage operations.   
  • Demonstrated ability to work with maximum efficiency, accuracy and attention to detail.
  • Ability to work independently and cohesively as part of a team.
  • Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.
  • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
  • Ability to stand for 8 hours’ length of time
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Ability to lift 50 lbs.

 

WORKING ENVIRONMENT

  • Hotel with 94 guest rooms.
  • Work will primarily take place in kitchen, all back of house areas, and guest floors.
  • Group and solo work.
  • Practice and observe all safety procedures.
  • Interior of hotel, in all areas with exposure to extreme temperatures.
  • Exterior of hotel, including roof top lounge, with exposure to sun, heat, cold, and changing weather conditions.

 

The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Benefits

Eligible to participate in Beauport Hotel's benefit package.